Global Shares Software as a Service (SaaS)
The delivery of software applications as a service (SaaS), is fast becoming another alternative for our clients. The vision of Global Shares SaaS is to help our clients, who want to keep their administration in-house, do things they could not do before, create efficiencies, reduce costs, and drive better results.
End-users access Global Shares applications remotely via an Internet browser. The Global Shares SaaS model is predicated on a "one-to-many” or multi-client delivery model, whereby an application is shared across clients, providing opportunities to customize the system to the needs of each customer. Rapid installation is made possible because the infrastructure is already in place. A key premise of our model is that Global Shares continually invests in the technology, hardware and ongoing support services instead of the client. In return, the customer "pays-as-they-go” according to a subscription and Service Level Agreement (SLA) that ensures the customer of a specified level of performance and availability.
The Global Shares focus of deployment is on end-user training and acceptance since customers do not install software, maintain servers, networking equipment or other hardware. Global Shares invest in product training and application support. This approach helps ensure successful application delivery, with virtually 100% uptime and higher user adoption. Under a service-based relationship, continuous client feedback is received to help develop new functionality and improve application performance. By default, there is more interaction with end-users in the application environment itself, that leads to better prioritization for new features and system extensions.
Benefits to the Customer
Lowers cost and accountability:
Transferring cost and accountability to Global Shares is one of the most compelling features of the SaaS model. Global Shares hosts critical applications and the associated data on our servers at various locations, where the software and necessary hardware are supported by dedicated staff. This relieves our clients of the responsibility of purchasing and maintaining the hosted software and server hardware. When Global Shares adds new product features, upgrade our systems, expand bandwidth, or make other improvements, all our clients benefit incrementally, without the incremental costs.
Many of our clients do not have staff expertise in IT, nor the resources to keep up with the technologies needed to maintain accessibility and accountability. Nor do they want to become a software company, with the ongoing challenges of upgrades, development, and deployment that can accompany "home-grown” systems. Using Global Shares as a SaaS partner protects companies from losing technical expertise due to staff turnover or changes in applications from other vendors or multiple providers.
Powerful, scalable, and secure software environment:
Global Shares applications have the additional advantage of being deployed on an external server. Unlike traditional software installs that rely on internal security to protect sensitive materials, Global Shares applications reside in the Rackspace server farms where they are monitored and protected 24 hours a day. These servers automatically back up materials and applications, ensuring that even in the worst situation, information is not compromised. Best of all, this entire process is seamless to the customer, who no longer needs to assign staff to ensure operational security.
The level of infrastructure offered by Global Shares can be difficult for some companies to create and maintain on their own. Under the Global Shares SaaS model, accountability means resolving problems, not just answering support questions, as is typical under the licensed model. Global Shares take full responsibility for all the components used to deliver the service and guarantee quality of service.
One of the major roadblocks in the traditional software model is the time required to install and customize each solution. Depending on the size of the company, the installation process can take weeks, even months. Conversely, Global Shares SaaS applications require minimal installation time. And although the program is installed on an offsite server, SaaS solutions still offer the customization capabilities organizations look for. Rapid installation is made possible because the infrastructure is already in place.
Under the Global Shares SaaS model, updates are installed on the main servers and users simply access the improved software through the same Internet portal. A typical upgrade can be done in just minutes, a significant improvement over an on-premise software upgrade that can take anywhere from several weeks to 18 months for an enterprise-wide upgrade.
A motivated partner
The Global Shares SaaS business model is based on acquiring new subscribers and satisfying their needs so that they remain customers for years to come. Our success is based on maintaining long-term relationships with our SaaS clients.
Get in touch with Global Shares today and ask for a demo on the SaaS alternatives we provide so you can discover how our interactive EquityAdmin software can help transform your company’s equity plans.