Quality Policy Statement

Quality Policy Statement

At Global Shares our quality principles are derived from our commitment to service and excellence. In order to achieve the highest possible level of quality we continually review and improve our processes to ensure all staff recognise, understand and accept our philosophy of quality. We are committed to:

Customer Focus
Providing IT solutions and services that meet our customers’ requirements, and are fit for purpose.

Building mutually beneficial relationships with customers, promoting a culture of continuous quality improvements. As an Agile company, we focus on ‘getting it right first time’.

Designing and delivering creative solutions and services.

Process Emphasis
Through management review of our Business Systems, to continually improve performance, processes, products and services, we employ practical processes, to ensure our standards are maintained.

Continuous Improvement
Enhancing the skillset of all staff by actively pursuing an on-going training policy, enables all employees to perform their work more effectively and efficiently.

Employee Development
On-going mentoring, creating a culture where staff have the necessary skills to take responsibility for the results of their actions, contributes to the success of the Company.

Our Employees work together as a team to maintain a cohesive standard of excellence in the operation of our business.

This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the senior management team, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed externally on the Global Shares website and internally in our Confluence Repository.